Terms of Service

1. Scope of Services

1.1 Product Supply

Hyggemate supplies bathroom furniture products and supports related OEM/ODM development services, including but not limited to:

• Bathroom vanity cabinets
• Mirror cabinets and LED mirrors
• Complementary bathroom furniture and accessories
• Custom OEM/ODM product development

1.2 Business Customers

Our products and services are intended for B2B customers, including distributors, wholesalers, and brand partners worldwide.

1.3 OEM/ODM Services

We offer customization services including product specifications, finishes, packaging, and private label development. Specific terms for custom projects will be outlined in separate agreements.

2. Order Process

2.1 Quotations

All quotations provided are valid for 30 days from the date of issue unless otherwise specified. Prices are subject to change based on material costs, specifications, and order quantities.

2.2 Order Confirmation

Orders become binding upon our written confirmation. We reserve the right to accept or decline any order at our discretion.

2.3 Product Specifications

Clients must provide complete and accurate specifications for custom orders. Any changes after production commencement may incur additional costs and timeline adjustments.

2.4 Minimum Order Quantities

Minimum order quantities (MOQ) apply to most products and will be specified in the quotation. MOQ requirements may vary based on product type and customization level.

3. Pricing and Payment

3.1 Pricing

All prices are quoted in USD (or as otherwise agreed) and are exclusive of:

• Shipping and freight charges
• Insurance costs
• Import duties and taxes
• Any additional costs arising after delivery under the agreed Incoterms

3.2 Payment Terms

Standard payment terms are:

• New Clients: 30% deposit upon order confirmation, 70% balance before shipment
• Established Partners: Terms may be negotiated based on order history and creditworthiness

3.3 Payment Methods

We accept payment via:

• Bank wire transfer (T/T)
• Letter of Credit (L/C) for qualified orders
• Other methods as mutually agreed

3.4 Late Payment

Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law. We reserve the right to suspend shipments and future orders for accounts with overdue balances.

4. Production and Delivery

4.1 Lead Time

Standard production lead times typically range from 30–60 days depending on order complexity and quantity. Custom OEM/ODM projects may require extended timelines.

4.2 Delivery Terms

Delivery terms follow Incoterms 2020 standards. Common terms include:

• FOB (Free On Board): Our responsibility ends when goods are loaded onto the vessel
• CIF (Cost, Insurance, Freight): We arrange shipping and insurance to the destination port
• Other terms: Available upon request and agreement

4.3 Shipping Delays

While we will use reasonable efforts to meet agreed delivery schedules, we shall not be responsible for delays resulting from:

• Force majeure events
• Shipping carrier delays
• Customs clearance issues
• Client-requested changes
• Material supply disruptions

4.4 Title and Risk

Title and risk of loss transfer to the Client according to the agreed Incoterms.

5. Quality Control and Inspection

5.1 Quality Standards

All products are subject to our standard quality control procedures including:

• Pre-production material verification
• In-process quality monitoring
• Pre-shipment inspection

5.2 Third-Party Inspection

Clients may arrange third-party inspection at their own cost. Inspection must be scheduled at least 5 working days before the planned shipment date.

5.3 Acceptance Period

Clients must inspect the goods within 14 days after receipt and notify us in writing of any defects or discrepancies. Claims submitted after this period may be rejected.

6. Warranties and Liability

6.1 Product Warranty

We warrant that products will:

• Conform to agreed specifications
• Be free from defects in materials and workmanship
• Perform substantially in accordance with the agreed specifications when properly installed and maintained

6.2 Warranty Period

Standard warranty period is 12 months from the date of shipment or as otherwise specified in the order confirmation.

6.3 Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Improper installation or use
• Damage during transportation after title transfer
• Modifications made by third parties
• Failure to follow maintenance guidelines

6.4 Limitation of Liability

Our total liability for any claim shall not exceed the invoice value of the affected products. To the maximum extent permitted by applicable law, we shall not be liable for:

• Indirect, consequential, or incidental damages
• Loss of profits or business opportunities
• Third-party claims
• Installation or removal costs

6.5 Remedy

For valid warranty claims, we will, at our option:

• Repair or replace defective products
• Provide credit for future orders
• Refund the purchase price of affected items

7. Intellectual Property

7.1 Company IP

All intellectual property rights in our standard products, designs, and materials remain our property unless explicitly transferred in writing.

7.2 Custom Designs

For OEM/ODM projects, intellectual property ownership will be specified in separate agreements. Clients retain rights to their proprietary designs and branding elements.

7.3 Confidentiality

Both parties agree to maintain confidentiality of proprietary information, product specifications, pricing, and business terms.

8. Cancellation and Returns

8.1 Order Cancellation

Orders may be cancelled only with our written consent. Cancellation fees may apply:

• Before production: Administrative fee of 10% of order value
• During production: Cost of materials and work completed, plus 20% handling fee
• After production: Full order value

8.2 Returns

Due to the nature of international trade and shipping, returns are generally not accepted. If any quality issues are confirmed, Hyggemate will work with the Client to provide reasonable solutions, which may include replacement parts, replacement products in future shipments, or other mutually agreed solutions. All claims must be supported with clear photos or inspection reports and submitted within the specified inspection period.

9. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or health emergencies
• Labor disputes
• Material supply disruptions
• Transportation or utility failures

The affected party must notify the other party promptly and make reasonable efforts to minimize impact.

10. Dispute Resolution

10.1 Negotiation

Parties agree to first attempt to resolve disputes through good-faith negotiation.

10.2 Arbitration

If negotiation fails, any dispute shall be submitted to arbitration in accordance with internationally recognized arbitration rules. The arbitration proceedings shall be conducted in English.

10.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of law provisions.

11. General Provisions

11.1 Entire Agreement

These Terms, together with any order confirmations and supplementary agreements, constitute the entire agreement between parties and supersede all prior communications.

11.2 Amendments

We reserve the right to update these Terms at any time. Clients will be notified of material changes, and continued business constitutes acceptance of updated Terms.

11.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full effect.

11.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

11.5 Assignment

Clients may not assign or transfer their rights or obligations without our prior written consent.

11.6 Language

These Terms are provided in English. In case of translation discrepancies, the English version shall prevail.

12. Contact Information

For questions regarding these Terms of Service, please contact us:

• Company: Dongguan Hyggemate Co., Ltd
• Email: info@hyggemate.com
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (China Standard Time)